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The key field is showing me an incorrect date instead of the code

If you see an incorrect date in the key field, you can rest assured that the pre-order will be delivered to you no later than the release day stated on its product page. 

Can Softkeycart issue electronic invoices?

In the European Union and most countries, electronic invoices are equivalent to paper documents. Softkeycart can issue electronic invoices. An electronic invoice, like a paper invoice, must contain the same elements as a paper invoice. The format of the invoice file does not matter for its validity.

What data must the invoice contain?

The necessary information to be invoiced may differ from country to country. The information that is mandatory for all invoices in the European Union is:

date of issue;
unique sequential number identifying the invoice;
the buyer's VAT identification number (if the buyer is responsible for the tax on the transaction);
full name and address of the supplier;
full name and address of the client;
a description of the quantity and type of goods supplied or the type and scope of services
provided;
date of the transaction or payment (if different from the invoice date);
the VAT rate applied;
amount of VAT to be paid;
breakdown of the VAT amount according to the VAT rate or exemption;
unit price of goods or services.

Are the prices quoted in the offers gross or net?

The prices quoted in the offers are gross prices, as stated in the legal annotation placed next to the price markings.

How should I activate my Windows 8 Product Key?

Select the Start button, type PC settings, and then select PC settings from the list of results.
Choose Activate Windows.
Enter your Windows 8.1 product key, select Next, and follow the instructions.
To activate Windows 8.1 by phone:

Select the Start button, enter PC settings, and then select PC settings from the list of results.
Select Activate Windows, and then select Contact customer support for help. Administrator permission required You may be asked for an admin password or to confirm your choice.
Select your location (or the location nearest to you) from the drop-down list, and then select Next.
Call one of the available phone numbers listed. An automated system will guide you through the activation process.

Affiliate Payout Policy

Due to external payment providers costs for exchange rates, ​Softkeycart  charges 1% conversion fee out of every payout​ and $5 as processing fee.

I encountered some technical issues. Can I be refunded for the key?

If you redeemed the key and it activated the product matching its description on our website but you experienced some technical issues (the software is crashing, not launching) we will not be able to provide you with any form of reimbursement. 

The customer is required to make sure that the technical specifications of their hardware meet the requirements of the software for which they purchase a key.

A digital product cannot be accepted for return once used. There is no possibility to make it valid again or resell it to another customer.

How should I activate my Windows 7 Product Key?

Select the Start button, right-click on Computer, select Properties, and then select Activate Windows now.
If Windows detects an internet connection, select Activate Windows online now. You might be asked for an admin password or to confirm your choice.
Enter your Windows 7 product key when prompted, select Next, and then follow the instructions.
In case of any problems with the key activation, please try the phone activation instead.

Select the Start button, right-click Computer, select Properties, and then select Activate Windows now.
Choose Show me other ways to activate.
Enter your Windows 7 product key, and then select Next.
Select Use the automated phone system. You may be asked for an admin password or to confirm your choice.
Select your location (or the location nearest to you) from the drop-down list, and then select Next.
Call one of the available phone numbers listed. An automated system will guide you through the activation process.
If you are having any issues with the first two steps, you can also try the following to start the phone activation by a system command:

Open Run window (can also be found under Start), type in SLUI 04, and follow with Enter.
Press the Windows button + R, type in slui4.exe, and press Enter.
The rest of the steps should be the same.

How should I activate my Windows Server Product Key?

To activate a Remote Desktop license server by telephone:

On the license server, open Remote Desktop Licensing Manager -> click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Licensing Manager.
Right-click the license server that you want to activate, and then click Activate Server. The Activate Server Wizard starts.
Click Next.
On the Connection Method page, in the Connection method list, select Telephone, and then click Next.
On the Country or Region Selection page, click your country/region, and then click Next to view the appropriate telephone number to call.
Call Microsoft by using the telephone number that is displayed on the License Server Activation page, and then provide the Microsoft customer support representative with the Product ID that is displayed on your screen. The representative will also ask you to provide your name and the name of your company. The representative processes your request to activate the license server and creates a unique ID for your license server.
On the License Server Activation page in the Activate Server Wizard, type the license server ID that the representative provides, and then click Next. Your license server is activated.
On the Completing the Activate Server Wizard page, do one of the following:
To install Remote Desktop Services client access licenses (RDS CALs) onto your license server, ensure that the Start Install Licenses Wizard now checkbox is selected, click Next, and then follow the instructions.
To install RDS CALs later, clear the Start Install Licenses Wizard now check box, and then click Finish.
Make sure that you are trying to redeem the code on the same version of the program.

Where can I see my Tickets?

You can find your Tickets in the Support section of your Softkeycart account

How can I change my email address?

If you wish to change your email address, please contact our Support Team. They will explain the procedure to you.

Can I use my native language to communicate with Customer Service?

If it is more convenient for you, you can use your native language in reporting an issue to our Customer Support Team.

I am interested in establishing a business partnership with your company. How can I contact you?

Please contat us through: [email protected]

The prices are very low compared to other sites. Are those offers and products legitimate?

The worldwide availability of the products sold ensures constant competition for the best quality and the lowest prices among the sellers and suppliers. Our suppliers go through a verification process to ensure they are trusted and their offers are legitimate.

We constantly monitor the stock and supplies on our website to guarantee the best quality of services provided.

Which payment method is the fastest?

Most of the payments are registered on our account within a few minutes. For the ones that take longer, should that happen, we encourage you to check the payment status with your payment provider.

In case of any issues with the payment process, please contact our Support Team by opening a support ticket from your Softkeycart account dashboard.

I did not receive the email confirmation for my order. What happened?

Please make sure that you used the correct email address for your purchase and check the Spam folder as well

You may verify whether the order was properly placed by viewing the Purchases section of your Softkeycart account and checking the Orders tab.
If you still cant find a solution please create a ticket from your Softkeycart account dashboard.

I found a mistake on your website. Can I report it?

Yes, and we will be very thankful. Any feedback is greatly appreciated. Other than questions, if you have any suggestions or ideas that you would like to pitch to the Softkeycart staff, feel free to send those in a support ticket. Thank you!

Is VAT included in the price? How is it handled?

Vat amount is included in product price. The total price of the product is not affected by your place of residence.

Can I withdraw Balance from my Softkeycart account?

You can earn through the affiliate system and can later be withdrawn to your chosen payment account.

How should I activate my Office Product Key?

To download and activate your Office installation file, please visit this page - https://account.microsoft.com/ - and follow these steps:

Open this link.
Log into your account.
Enter the received product key.
Choose your account region.
Click 'Next' - now the software has been added to your account.
Open 'Services & subscriptions' and click on 'Install' (small blue text to the right).
Choose the correct language and click 'Install' again.
Now you can open any of the Office products, log into your account and accept the license agreement.
If you already have Office installed:

Open the MS Office application and wait for the package to install.
Open any of the Office products.
Log into your account.
Click on the text saying I have a product key (lower side of the window).
Enter your product key and click on the button Activate Office.
You can also follow an official guide from the MS website.

In case of any problems with key activation, please try phone activation first using the following link.

You will receive an installation ID which you will be able to activate using this link.

Make sure that you are trying to redeem the code on the same version of the program.

I am reluctant to provide you my payment details. Is it safe?

Please do not worry, we do not store your payment information. We have several systems in place to prevent any fraudulent activity so you can safely place your order.

Where can I find the confirmation of my purchase?

All the necessary information is sent to you in the confirmation email once you place the order. Additionally, you can find the details of your order in the Purchases section on your softkeycart account

How long can a case be handled by Softkeycart Customer Service?

Although there is no particular time frame, we make sure that each case is resolved as soon as possible.

Due to the nature of the issues reported to the suppliers they may take longer. Depending on the additional information required to resolve the issue it may take up to a few messages exchanged with the supplier or the Customer Service to reach a conclusion.

Softkeycart Customer Service is available 24/7, so you can rest assured that we attend to all questions and issues.

What is the Refund Policy?

The refund has to be climed with 24 hour of product delivery. 

Please bear in mind that a digital product cannot be accepted for return once used. There is no possibility to make it valid again or resell it to another customer. If the key was already used by you, there is nothing we can do.

If the key remains unused, we can accept a return if returned within 24 hour of delivery. Our Support Team will explain the procedure to you.

SOFTKEYCART will take all reasonable efforts to process a complaint under the Customer Protection Program as soon as possible. In any event, SOFTKEYCART will provide the Buyer, who acts as a consumer, with a response to the complaint within 14 days from the day SOFTKEYCART receives the consumer’s complaint. The funds will be refunded within 7 days from the positive verification of the complaint.

Where can I find an invoice?

If you need an invoice , please contact us through a support ticket from your account dashboard. thanks

I cannot find the answer to my query. Can you help me?

Certainly! If you cannot find the answer to your question in our FAQ, please contact our Support Team. We will be happy to assist you!

How do I delete my Softkeycart account?

If you would like to delete your Softkeycart account please submit a request to our Support Team from the account you wish to delete.

How fast will I get a confirmation that the payment was approved?

You will receive a notification as soon as the payment is registered. It should not take more than a few minutes.

Will I receive a DVD or a digital key?

Softkeycart does not deliver physical products i.e. boxes or DVDs. All products sold through Softkeycart are digital. You may receive them in the form of a text or a picture. That is why buying here is very fast and convenient with no shipping costs. The delivery only takes a few minutes.

After a successful purchase, you will find your key in the Purchases section of your softkeycart account. All you need to do now is to follow the product Activation Details and use the code on the correct platform or software.

Please, make sure to check the regional, language, platform, or any other restrictions on the product page.

Where can I find the key I bought?

You can find all your keys in the purchased items section from your account dashboard.

What payment methods are available?

You can pay for your purchases with one of the numerous payment methods depending on your region and the chosen currency. All the available methods will be visible at the payment step of your purchase.

The available payment methods are also visible at the very bottom of the page.

How should I activate my Windows 10 Product Key?

Please select Start  > Settings  > Update & Security > Activation.

In case of any problems with the key activation, please try the phone activation instead.

Click on Start and select Settings > Update & Security > Activation.
Select Activate Windows Now section, select Activate by Phone.
Select your location (or the location nearest to you) from the drop-down list, and then select Next.
Call one of the available phone numbers listed. An automated system will guide you through the activation process.
If you're not able to complete activation successfully, you will be connected to Microsoft support for your region and country.
If you are having any issues with the first two steps, you can also try the following to start the phone activation by a system command:

Open Run window (can also be found under "Start").
Type in SLUI 04 and follow with Enter.
The rest of the steps should be the same.

Make sure that you are trying to redeem the code on the same version of the OS, mismatch between Home/Professional/etc. versions may cause additional issues.

 

If you are using a freshly installed software:

METHOD 1:

Please select Start  > Settings  > Update & Security > Activation.
Click the Change product key button.
Enter one of the following codes: 
Windows 10 Home: YTMG3-N6DKC-DKB77-7M9GH-8HVX7 // TX9XD-98N7V-6WMQ6-BX7FG-H8Q99

Windows 10 Pro: VK7JG-NPHTM-C97JM-9MPGT-3V66T

Windows 10 Home N: 4CPRK-NM3K3-X6XXQ-RXX86-WXCHW

Windows 10 Home Single Language: BT79Q-G7N6G-PGBYW-4YWX6-6F4BT

Windows 10 Home Country Specific: 7B6NC-V3438-TRQG7-8TCCX-H6DDY

Windows 10 Professional N: 2B87N-8KFHP-DKV6R-Y2C8J-PKCKT

Proceed with the on-screen instructions, you should receive a "we couldn't activate Windows" error message.

Go back to steps 1 & 2, but this time redeem the code you have purchased on our site.
METHOD 2:

Enter one of the generic codes provided in "Method 1."
Click Start, type: CMD.
Right-click CMD.
Click Run as administrator.
At the command prompt, type the following commands:
slmgr.vbs -ipk XXXX-XXXX-XXXX-XXXX (allows you to replace the current product key with the specified)

XXXX-XXXX-XXXX-XXXX - represents your product key

Hit Enter on your keyboard.
Exit the command prompt.
Restart your computer.

When will I receive the refund?

We offer refund back to the original payment method you used during the purchase. Once the payment is sent, it may take up to a few days for it to be registered on your account.

I used a coupon in my order but it was not processed and now I cannot use the discount again.

In case you used a discount code in an unsuccessful order, please feel free to contact our Support Team from resolution center in your account dashboard. We will cancel the pending order so that you can use the discount again.

Can I return unused keys and receive a refund?

You can return a product within 24 hour from the delivery time as long as you have not redeemed the key.

Please, create a Support Ticket from resolution center in your account dashboard and we will explain the procedure to you.

I encountered a ‘key already used’ error message, what should I do?

Some softwares may keep showing this error message even though the software is already activated on your PC. Please feel free to contact us through the resolution center in your account dashboard.

Can I have a discount code?

We highly encourage you to check our social media and our main page as we have many promotions planned.

What does my order status mean?

After you pay for a product in our website, your item will not be delivered untill its status is "cleared"

Do I need an account to buy keys?

Yes, only registered users can buy products on SOFTKEYCART. Do not worry, though. Creating an account is very simple.

You will receive an invitation email to your inbox after completing the signup form. Simply click the Activate button from the email you receive.

You can also register through another platform like Facebook, or Google.

When can I expect my pre-order to be delivered?

The pre-ordered key will be delivered no later than the release day.

Please, keep in mind that there may be embargos or other rules in place preventing the distribution of the products before the release date. Release dates tend to differ based on the region.

Additionally, as stated in our Terms and Conditions: 5.6. Pre-orders can be canceled at any time up to 3 days before the release date as long as the product, or any bonuses associated with it, have not been delivered. Refund for pre-orders requested after that time may be denied.

 In case of any problems, feel free to contact us via the Ticket System in resolution center from your account dashboard.

When I try to activate the code I receive a message that the code is invalid.

This usually means that code could not be recognized by the platform. Please, double-check if you are activating it correctly. You can use the Activation Details section in the product description for reference.

Also, try to re-type the code and look for any possible typos.

If the problem persists, please make sure to contact our Support Team from resolution center in your account dashboard.

Will the key work on Mac?

Mac offers are always specified on the product page and in the product name. If you do not see that information on the page, you should assume it is only meant for Windows.

I would like to get a refund for my order, what can be done?

Please bear in mind that a digital product cannot be accepted for return once used. There is no possibility to make it valid again or resell it to another customer. If the key was already used by you, there is nothing we can do.

If the key remains unused, we can accept a return if returned within 24 hour of delivery. Our Support Team will explain the procedure to you.

In case of any issues with the key activation, do not hesitate to contact us from the resolution center in your account dashboard.

When will I receive the key?

The key will be delivered as soon as your payment is registered. The time frame may differ depending on the payment method and your payment provider. It usually does not take more than a few minutes.

In case you do not receive the order please contact us by submitting a Ticket from resulation center in your account dashboard.